Betadonis

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FAQ

My Account

  • I forgot my credentials, what do I have to do?

    Entering an incorrect password can often result in an 'Incorrect username and/or password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If you still witness the problem, select the 'Forgot password' button and a new password will be issued to the e-mail address as listed on your BetAdonis account.

  • Who do I contact if I have questions about my account?

    Please, contact BetAdonis Customer Support via Live Chat or text us to info@betadonis.com.

  • What do I have to do if I no longer want to use my account?

    To close your account, please email Us to info@betadonis.com.

  • How can I change my password?

    You can change your password with “Forgot Password” option at the top of all the BetAdonis pages.

  • How do I change my registered email address?

    Please, contact Customer Support Team via Live Chat or text us to info@betadonis.com to change your registered email address.

  • How can I check my account activity?

    You can check your account activity in the following way: go to 'Bet history' once you have logged in, or you can contact our Customer Support for any information.

  • Is it possible to change my username?

    You cannot change your user name once you have submitted it to your BetAdonis Account. This is done for security purposes since changing a user name can disrupt the system data and raise security alerts.

  • Who can I consult in case of gambling problems?

    Online gambling is exciting, full of fun and potentially profitable. However, BetAdonis is aware of the possibility of gaming abuse and the repercussions it could have on an individual. Because of this, BetAdonis takes every precaution to ensure that our products and services are used only by those who have legal right to do so. Any player is allowed under no circumstances to play for real money unless they meet the minimum age requirement of 18 or the standard legal age to participate in online gambling in the country of their residence.

  • Why don’t I get any reply to my emails?

    We aim to reply to all customer e-mails within 24 hours. As some issues require more detail and investigation, the time lapse may vary based on the nature of your inquiry. You will receive an e-mail confirmation from BetAdonis when we have received your inquiry, to let you know we are working on it. If you did not receive the confirmation e-mail promptly after submitting your inquiry we would suggest you have a look in your Spam Mail. BetAdonis is not engaged in sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.

Registration

  • How can I open an account?

    You can create an account at BetAdonis by one of the following ways: 1) Clicking directly here. 2) Or you can go to homepage and click on Join now and you will be directed to your registration page where you need to fill out a registration form. Please note, your last name and your account currency cannot be changed on the further stage. Before submitting your details, please, make sure you are over 18 and agree to our Terms and Conditions. You can immediately log into your account on any BetAdonis page using your username and password.

  • Why do I face problems with creating an account?

    Please, contact BetAdonis Customer Support at info@betadonis.com to assist you.

  • Why do I need to open an account for playing at BetAdonis?

    We require opening an account with BetAdonis as by doing so you agree to abide our Terms and Conditions and confirm you are over 1

  • Why my personal information is required? Is my personal data safe with you?

    We need your personal data to confirm your identity, age, address or any financial transaction. BetAdonis use the most up-to-date data encryption techniques to safe guard your personal data.

  • Do I need to deposit in order to open an account at BetAdonis?

    No, you can choose “Play for fun” option in Casino games if you wish.

  • Can I have more than a single account?

    No, multiple accounts are prohibited.

  • What is the minimum eligible age at BetAdonis?

    You must be at least 18 Years old to play at BetAdonis.

  • Do you accept players from my country?

    As long as you are not breaking any of your national laws, we accept players from all countries except of the USA, UK, France, Spain, Denmark, Ukraine, Armenia and Romania.

Security

  • Where is your website based?

    Our website is based in Curacao.

  • Is your website licensed?

    Yes, we hold Curacao License for sports betting, casino and poker.

  • How safe is my credit card information?

    BetAdonis applies the most advanced data encryption techniques to guarantee your information is available only for the limited responsible circle of employees at BetAdonis. We confirm all your information is used according to the internationally accepted industry SSL encryption algorithms, i.e. it is (from your address to the cards’ decks) protected by the same level of security used in all up-to-date bank security systems.

  • How safe is my credit card information?

    BetAdonis applies the most advanced data encryption techniques to guarantee your information is available only for the limited responsible circle of employees of BetAdonis. We confirm all your information is used according to the internationally accepted industry SSL encryption algorithms, i.e. it is (from your address to the cards’ decks) protected by the same level of security used in all up-to-date bank security systems.

  • How can I be sure that my money is safe?

    All customers’ funds are preserved in the separate trust account. It corresponds to all gambling requirements of Curaçao. The Curaçao eGaming Authority we are licensed with controls all gambling and lotteries from our end. All funds are ring-fenced from any corporate usage and kept securely and constantly available for all customers to withdraw.

Financial

  • How can I identify any BetAdonis transactions on my bank statement/credit card?

    All deposits and withdraws that appear on either your credit card or bank statement will always accompany by a descriptor where “BetAdonis” mentioned. It will allow you to keep track of your transactions.

  • Can I use more than a single payment method?

    Yes, you can, but we may require from you more documents to confirm the corresponding changes.

    What countries can deposit/withdraw at BetAdonis?

    We accept payments from all countries excluding the USA, UK, France, Denmark, Spain, Ukraine, Armenia and Romania.

  • What currencies are available on your website?

    Creating an account at BetAdonis, you are offered one of the following currencies: EUR, GBP, USD, AUD, PLN, CZK, DKK, SEK, NOK, RUB and CNY.

  • Why cannot I deposit with my card at BetAdonis?

    Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You need to contact your card provider to discuss the matter, or try one of the e-wallet depositing systems instead. For more details, please, contact our Customer Support.

  • What should I do if my deposit declined or rejected?

    If the user attempts to deposit a second time before his previous deposits has come through, it may affect his daily or weekly deposit limit and bring about some problems with depositing. The most common problem upon that issue is a wrong filling of the required information in the deposit request form. Please, contact our Customer Support if you need to make some amendments of your deposit request. Moreover, some credit card issuers maintain a rule that does not allow you to make deposits to online gaming sites. You need to contact your card provider to discuss the matter, or try one of the e-wallet depositing systems instead.

  • Can I deposit into my friend’s account?

    You cannot do it as it is considered a third party transaction and totally prohibited.

  • I have deposited from the wrong card by mistake – is there anything I can do?

    Please, contact our Customer Support at info@betadonis.com or in Live Chat.

  • Can I transfer money between accounts?

    No, you cannot transfer money between accounts.

  • What is an IBAN?

    IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes cashout of your winnings easier.

  • 1 What is a CVC2 code?

    CVC2 is an acronym for "Card Verification Code". This code is required as a security measure when making international telephone purchases and internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.

Deposit

  • How do I make a deposit into my account?

    Click on "Money transactions", then proceed to “Deposit” button, and you can then select your preferred payment method.

  • How long it takes to get my deposit approved?

    Your deposit can be approved instantly with most payment systems. In the case of bank transfer, it can take up to 5 days to receive it from the bank, so we can credit your BetAdonis account.

    What deposit methods do you have available?

    Please, click contact BetAdonis Customer Support at info@betadonis.com or in Live Chat.

  • What credit/debit cards are accepted?

    BetAdonis accepts all VISA and Mastercard Credit and Debit cards as depositing methods, although there are some restrictions on cashout with Mastercard/Maestro.

  • Do you charge any fees for deposits at BetAdonis?

    There are no hidden fees for deposit transactions at BetAdonis.

  • What is the minimum/maximum deposit amount?

    The minimum deposit amount is €1 (if it is allowed by the payment system) or currency equivalent and the maximum deposit amount is €5 000 per day or currency equivalent.

  • Can I set daily, weekly and/or monthly deposit limits?

    You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘Account settings’ sub section ’Your limits - My Deposit limit’. Limits may be amended at any time in the same section.

  • How do I deposit via Bank transfer?

    Please click “Deposit” in “Money transactions” and choose “SATABANK TRANSFER”. You can activate this option by clicking ‘Deposit‘. Then follow the instructions on the screen.

Withdraw

  • How can I withdraw from my account?

    You have to upload the set of documents for verification of your account before the first withdraw on the Website. The Security Department shall start to do all necessary checks after the whole set of documents has been provided. Please, note that we reserve the right to change the set of documents for verification without prior notification via email or any other. The Necessary set of documents has to be downloaded from your side into your account. Please, log in, open “Account settings”, and choose “Document upload”. Make sure all documents size doesn’t exceed 5MB.

  • What are the limits for withdraw?

    The minimum withdrawal amount is €00 or your currency equivalent (via bank transfer is 100,00 EURO or currency equivalent). The maximum withdrawal amount daily is €15 000 or your currency equivalent.

  • I deposited with my credit/debit card, can I withdraw with another payment method?

    You will not be eligible to use any other payment method for withdraw until it comes through an initial deposit (as an activation tool), all necessary checks of our Security Department and final approval. You will be notified in email about the possibility to use another payment method. For more details, please, contact our Customer Support via email to info@betadonis.com or Live Chat.

  • Why can’t I choose any payment method?

    It is the matter of money laundering laws that we adhere to and for the sake of your and our security of financial transactions; all refunds must go back to the same method as used for deposit. If you happen to use several deposit options, you shall withdraw via the payment methods used for the bulk of deposits or withdraw respectively to the amount of deposit.

  • Do you charge any fees for withdraw?

    We do not charge any fees for withdraw transactions at BetAdonis. Withdraw fees may vary depending on your chosen withdraw method. Be aware, your payment provider may charge you a fee for their service.

  • How long does it take to process a withdraw?

    It can vary depending on your chosen payment method. For more details, please, contact our Customer Support.

  • Why do I withdraw to my card a few days while a deposit is processed almost instantly?

    We have a number of controls and checks that take place before any withdraw transaction is processed at BetAdonis and it delays the transactions up to 12-24 hours. All the checks are part of our ongoing commitment to maintain the security of our customer’s funds. Any other delays will be due to the restrictions imposed by the payments providers.

  • How can I withdraw if my card has expired been or cancelled?

    You will need to let us know of any changes of your card and supply the proof of expiration. Any new card will need to be registered with Us and onto your BetAdonis account.

  • Can I make a withdrawal from my account to someone else?

    No, it is considered a third party transaction and totally prohibited.

  • What is BetAdonis withdraw policy?

    Your account must be enabled and have the minimum amount of money required in order to withdraw. Some restrictions may apply to players participating in any BetAdonis promotions. According to sport betting rules, you have to wager at least 1x the amount of your deposit with odds 50 and over. According to casino rules, you have to wager the amount of deposit 5x before you are allowed to withdraw.

Technical

  • What are the minimum system requirements for playing at BetAdonis?

    Windows - Intel Pentium processor (Intel Celeron/Atom or higher recommended) 512mb ram.

    Macintosh - Power Macintosh Power PC processor (G5 or higher recommended) 512mb ram.

    "FLASH" 10 or later version.

    BetAdonis is compatible with the most Windows OS (Windows XP, 7, 8 and 10).

    Google Chrome, Mozilla Firefox, Opera, Safari, Internet Explorer versions over 7 are supported.

  • What happens if my connection goes down?

    All game play is stored securely on our servers, in case of disconnection, simply log back into your account to see the outcome of any event or game play. As for casino, if the game play was incomplete, it should resume with your next log back into the game. If you continue to experience problems, please, contact our Customer Support Team.

  • What software providers do you offer?

    The software for our sportsbook is Allcomponent. Casino Software: NetEnt, Betsoft, Pragmatic Play, Quickspin, Playson, GameArt, XProGaming, Evolution gaming, Betconstruct, Betgames.tv and others.

  • Why I cannot connect to the gaming server?

    Check your internet connection and if still there is no connection, please, contact our Customer Support.

  • What I cannot log into my account?

    Please, check whether you are using the correct account credentials. If you still cannot login, please, contact our Customer Support.

  • The website is running very slow, why?

    If you have a slow connection, please. note the following: several opened browsers, music programs running or downloading files can all slow down your PC and/or internet connection. Your local internet service provider may also witness some technical problems. Sharing your internet connection within your household or local area can also slow down your connection speed.

  • Why is my game so slow?

    The communication between your PC and our servers has been optimized for the fastest response. If you notice that your game runs slowly, there are two likely explanations: The players on the table are taking a long time to act when it is their turn. You may not have a good connection to the Internet.

Bonuses

  • Where can I find all your promotions?

    You can check all current bonus offers by the link Promotions .

  • Is there any game restrictions playing with bonus?

    BetAdonis has some game restrictions. All details can be found by the link Promotions or contact for more details our Customer Support.

  • What is the validity period of a bonus?

    Most of bonuses are valid for an unlimited period of time, but there may be some exceptions. For more details, please, contact our Customer Support.

  • Where can I check the progress of wagering requirements met?

    You need to log into your account, choose "Money transactions" and click on "Wallet".

  • What reasons can restrict me from using current promotions?

    Some of the promotions will be eligible only for players from certain geos and/or with specific payment methods. There may be restrictions for any linked accounts and misuse of BetAdonis promotions. For any further advice, please, contact Customer Support at info@betadonis.com or in Live Chat.

Sports

  • What is the minimum and maximum amount of bets allowed?

    Maximum bets vary according to the event. If you try to place a bet greater than the maximum limit, you will receive a message advising to bet lower or choose another event. Minimum betting limit is adjusted programmatically, so it can vary depending on the event.

  • What are single and multi bets?

    Single bets involve just one selection; a multi bet requires more than one. The more selections you link together in multi (e.g. all home teams in the Premier League), the more you can win – but of course it is much harder and risky!

  • What is the maximum amount of selections in a Multi Bet?

    The maximum number of selections is

  • What happens if the match is postponed?

    Please, check the rules for the sports. Some sports require the match to be played the same day for bets to stand, with the other sports it may remain opened until the match is completed or officially abandoned.

  • Why my winning bet has not been paid yet?

    BetAdonis requires official results to be declared before markets can be settled. Sometimes online sources such as live score sites can be incorrect so settlement may be delayed until results can be confirmed.

  • I’ve changed my mind, can I cancel my bet?

    No. Once you have confirmed your bet and it has been accepted by our server, it cannot be cancelled.

  • Where can I find my betting history?

    Your betting history can be found in the "Bet history" section of your BetAdonis account.

  • Why winnings are calculated differently on UK odds?

    In calculating winnings, we use decimal (EU) odds as they are the most accurate. UK and US odds are used only for display purposes as some decimal odds do not correlate to a simple fraction.

  • Betting is becoming addictive to me, what can I do?

    Betting at BetAdonis should be an enjoyable pastime for everyone, but it can become addictive and create some problems for a particular type of players. The information regarding gambling problems can be found in "Responsible Gaming" section.

Casino

  • How do I deposit at BetAdonis Casino?

    BetAdonis account is integral for both casino and sports betting. You can just deposit the main account, and it can be applicable as for casino games so for sports betting.

  • How fair are the games at your website?

    We would like to assure you that the algorithms used on our site are completely random. The random number generator and the shuffle have been designed by a PhD in Mathematics. The software used to randomize deals has been thoroughly tested and reveals no bias or predictability, and has been approved by eCOGRA.

  • What happens if the gameplay interrupts in the middle of a game round?

    The state of each game round is automatically stored in the system database. This ensures that the last game state seen by the player is always restored when game play is resumed.

  • How many decks in Blackjack?

    4 and 6 decks are used in our Blackjack games.

  • Where can I find detailed description of your games?

    Each of our games have the ‘Game Rules‘ on the specific game page itself.

  • What is the average payout rate for the website?

    The payouts vary from game to game and over time, however the theoretical payout range is 97 %. The payout of games is hard-coded and cannot be adjusted.

  • Can I try the games for free?

    Yes, you can play all games for free if you chose the “Play for Fun” mode.

  • Can I cancel a stake after placing it on the table?

    Before the game has started it may be possible but after the start of a game you cannot change or lower anything.

  • What happens if my connection is down during a game round?

    The game continues from the moment it was abrupt in when you log in and open the game again. Slots spinning during the disconnection will finish the round even if the connection is off.

  • What are the countries restricted for Netent?

    Netent is restricted in the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Cambodia, Canada, Latvia, Lithuania, Ecuador, Guam, Guyana, Hong Kong, Indonesia, Islamic Republic Of Iran, Iraq, Italy, Democratic People's Republic Of Korea, Kuwait, Lao People's Democratic Republic, Myanmar, Namibia, Nicaragua, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Philippines, Puerto Rico, Sudan, Syrian Arab Republic, Taiwan, Uganda, Yemen, Zimbabwe.

Affiliates

  • What is BetAdonis Affiliates?

    Joining BetAdonis Affiliates you become a partner of Ours. Here you can earn money by placing banners or links and promoting BetAdonis on your websites referring players to us - you will earn a cut out of the revenue these players generate through deposits. An excellent way to make some extra cash from your website and its content.

  • Why should I join?

    An affiliate membership is completely free and you shall have all the support and promo material you need to get started! Don’t miss a good chance and get an extra cash flow going.

  • How do I sign up?

    Click the ‘Join Us’ button and just type your way through the registration form. As soon as we have validated you, welcome to BetAdonis affiliates. Log in, choose any available marketing tools and request your unique tracking link from your personal Affiliate Manager. Add links or banners to your website and start earning money from now on!

  • Terms and conditions needed?

    Please, check Terms and Conditions on the website.

  • I am from one of restricted countries, can I still join BetAdonis Affiliates Program?

    We do not accept affiliates from restricted countries. Please, email us your contact details at affiliates@betadonis.com to get in touch with you for further information.

  • Do you accept players from all countries?

    All players are welcome, but due to the licensing restrictions we need to exclude certain countries. Currently we do not accept real money players from the USA, UK, France, Denmark, Spain, Ukraine, Romania and Armenia.

  • What is your Revenue share plan?

    BetAdonis offers one of the best and flexible commission offers in the industry, giving you the opportunity to earn up to 40% revenue share each month; CPA and hybrids are negotiable. Players’ payment processing fees are deducted from your monthly net commission according to your revenue share plan. E.g. Once you have 25% Revenue share, you will be charged 25% out of all your players’ payment processing fees.

  • How do I track my earnings?

    We provide you with all information regarding your commission. Just log into your back-end and simply click “My commission” from the menu. Your earnings history is completely transparent and available to you at any time.

  • How long player belongs to me and brings revenue?

    As long as the player plays at BetAdonis, you will receive revenue. Even if a player had been absent over a period of time and then started playing again. Call it simple - Lifetime.

  • What about negative carry over?

    It might happen the player can win or lose. Stay calm as we do not have a Negative Carry Over. Each month is started from 0.00 to earn the maximum amount of commission possible.

  • When do I get my money?

    Your commission will be paid within the first two weeks of each month.

  • How do I get paid?

    Your commission can be currently paid out via Bank transfer. Please, note the earned commission will be transferred from the player account connected to your affiliate account, created automatically after you signed up. You need to enter the account from Homepage as a regular player with your affiliate account regular credentials and issue a withdraw request. The minimum payout for Bank Transfer is €100. If your monthly commission is lower than €100, the amount is transferred to the next month payout and on-wards, until the minimum payout amount of €100 is reached.

  • How do I add links to my website?

    Log in to your account and navigate to Banner management section and see a great variety of promo material you can use for promoting BetAdonis. Copy the unique code (iframe) and paste into your own website. Simple as 1,2,

  • How do I track players referred to you?

    The banners or tracking links have your personal affiliate tracking code attached to it. Thus, when players click on your banners or links to visit BetAdonis for the first time, the tracking code is captured and stored in a cookie on the user’s PC. Any further activity by the player will be tracked by BetAdonis affiliate system and allocated to you. You will generate commission with referred players Lifetime.

  • I have some questions left...

    We are always happy to assist you. Any questions left, assistance needed, got suggestions or feedback? Just drop us a line on our e-mail affiliates@betadonis.com and we’ll get back to you shortly.

  • Oops. I forgot my password.

    Do not to worry, it happens to all of us. Just use the “Forgot password” option.